Return Policy

Effective Date: July, 2025

RIGHT OF WITHDRAWAL

We offer a limited right of withdrawal in compliance with applicable laws. The buyer may request a return within the legally mandated 14-day period only if all return conditions are strictly met. Returns outside of this timeframe will not be accepted under any circumstances.

RETURN DEADLINE

Buyers must submit a written return request within 14 calendar days from the date of product delivery. Any requests received beyond this deadline will be automatically rejected.

NON-RETURNABLE ITEMS (NO EXCEPTIONS)

The right of withdrawal and returns will be voided in the following situations:

  • The product is used, damaged, altered, or not in 100% resalable, original condition.
  • The original packaging is missing, damaged, or not included. The packaging must be in pristine condition and free of any labels, stickers, or markings.
  • Protective seals or original tags are broken or missing.
  • The item is a customized or made-to-order product.
  • Any product shipped without prior written return approval.

Note: Products must be returned with all accessories, manuals, and tags included. Partial returns are not permitted.

MANDATORY RETURN APPROVAL PROCESS

To initiate a return, you must strictly follow these steps:

  1. Send an email to info@chamaancases.com within the 14-day window, clearly stating your order number and reason for return.
  2. Await approval. Return requests are reviewed within 7 business days. Only approved returns will receive return instructions and shipping address.

Unauthorized returns will be refused and discarded.

BUYER RESPONSIBILITIES

  • Buyer bears all return shipping costs. No exceptions.
  • The product must be packaged securely and professionally in the original packaging to prevent damage in transit.
  • The seller will not be responsible for lost or damaged return shipments.
  • It is the buyer’s responsibility to retain shipping proof and tracking information.

RETURN INSPECTION

Returned products are subject to a strict quality control inspection. Only items that pass full inspection without exception will be eligible for a refund.

REFUNDS

If the return is approved after inspection:

  • Refunds will be processed within 14 business days from product receipt.
  • Refunds will be issued via the original payment method only.
  • Shipping costs, duties, taxes, and any additional fees are non-refundable.

Note: By purchasing from www.chamaancases.com, you agree to abide by the terms of this Return Policy without exception.